1. What is Zillycase?
Zillycase is a T-shirt business offering unique and trendy designs through the print-on-demand (POD) model. We provide free delivery across India and offer cash on delivery (COD) options. Each product is made to order, ensuring high-quality prints and fresh designs.
2. How does print-on-demand (POD) work?
With POD, we produce T-shirts only after you place an order. This allows us to minimize waste and ensure every product is custom-printed just for you.
3. What is the delivery time?
Once your order is placed, production usually takes 2-4 days, followed by 5-7 days for shipping. You can expect your product to arrive within 7-10 days. We’ll notify you with a tracking link as soon as the product is shipped.
4. What payment methods do you accept?
We accept the following payment methods:
- Cash on Delivery (COD)
- Credit/Debit Cards
- UPI and Net Banking
- Wallets (Paytm, PhonePe, etc.)
5. Is COD available across India?
Yes! We offer cash on delivery (COD) across India for all orders.
6. What is your return/exchange policy?
We accept returns and exchanges within 7 days of delivery if:
- The product is damaged or defective.
- There is a printing error or size mismatch.
To initiate a return/exchange, contact our customer service with your order number and details. Please note, products with personalized designs may not be eligible for returns unless defective.
7. What sizes do your T-shirts come in?
Our T-shirts are available in S, M, L, XL, and XXL sizes. Check the size chart on each product page to find your perfect fit!
8. Do you offer customization?
Yes! If you want to personalize a T-shirt with your own design or text, reach out to us. We’ll be happy to bring your ideas to life.
9. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. Once the printing process begins, cancellations are no longer possible. Please contact customer support as soon as possible for cancellation requests.
10. How can I track my order?
After your order is shipped, we’ll send you an email/SMS with the tracking number. You can track your order through the courier partner’s website.
11. Do you ship internationally?
Currently, we only deliver within India. Stay tuned as we expand our shipping to other countries in the future!
12. How do I contact customer support?
For any queries, feel free to contact us:
- Email: care@zillycase.com
- Phone: +91-XXXX-XXXXXX
- Business Hours: Monday to Saturday, 10 AM – 6 PM
13. Are there any shipping charges?
No! We offer free shipping on all orders across India, no matter the location.
14. Do you offer discounts or promotions?
Yes, we run regular offers and discounts! Follow us on Instagram and Facebook to stay updated on upcoming promotions.
This FAQ section ensures customers have all the essential information, making their experience with Zillycase seamless and satisfying! Let me know if you’d like to tweak anything further.