At Zillycase, customer satisfaction is our priority! As all our products are custom-printed and made-to-order, we have specific policies to ensure fair handling of returns, exchanges, and refunds. Please read the guidelines below carefully.
1. Return Policy
Due to the nature of our print-on-demand products, we only accept returns if:
- Damaged Product: The product arrives damaged or defective.
- Printing Error: The print is significantly different from the design shown in the product description.
- Incorrect Item Received: If you receive the wrong product or size compared to your order.
Note:
We do not accept returns or exchanges for:
- Size or color selection mistakes by the customer.
- Minor color variations between the product and the digital mockup (as screen displays may differ).
- Used or washed items.
Return Window:
You must contact us within 7 days of receiving the product to request a return.
2. Refund Policy
Refunds are processed only if:
- The product is damaged or defective upon delivery.
- You receive a different product than what you ordered.
- The item is lost in transit (confirmed by tracking data).
Refund Options:
- Replacement: We’ll reprint the correct item and ship it at no extra cost.
- Full Refund: Issued back to the original payment method within 7-10 business days.
3. Exchange Policy
Since all our products are custom-printed, exchanges are available only in case of damage or incorrect items received. If you need a different size, you must place a new order.
4. How to Request a Return or Refund
To initiate a return, exchange, or refund:
- Email us at care@zillycase.com within 7 days of delivery.
- Include your order number, a brief description of the issue, and photos of the product showing the defect or damage.
- Our support team will review your request and respond within 24-48 hours.
5. Shipping Issues
If the item is lost or delayed during shipment, we will coordinate with our logistics partners and provide either a refund or replacement after investigation.
6. Cancellations
As the products are custom-made, cancellations are only allowed within 12 hours of placing the order. Once the product enters the production process, it cannot be canceled or changed.
7. Contact Us
For any questions or concerns, feel free to reach out:
- Email: care@zillycase.com
- Phone: +919324791142
- Address: Mumbai
We appreciate your understanding and support. Thank you for shopping with Zillycase!
This policy ensures clarity while aligning with POD practices via Qikink. Let me know if you need any adjustments!